Your payment information is processed securely by Sagepay or Paypal. We do not store credit card details or have access to your credit card information.
How much is delivery? We use a tracked courier service for all deliveries
To arrange a return please email us at firstname.lastname@example.org with your order number and reason for return.
Returns To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Incorrectly or cancelled ordered items will be subject to a 20% handling / restocking fee.
NB. Any special order / non-stock items are non-returnable & non-refundable!
Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original shipping cost will not be included.
Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Order Cancellations Order cancellations after goods have been shipped will either not be accepted or subject to a 20% handling / restocking fee. Return shipping will be at your expense, as above.